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Below are some questions and answers I get asked on a regular basis. These were more common than some others so I thought it might help to have them here for you to read through.
Q: Is there any correlation between price and comfort?
A: Yes and no. There is definitely a major difference in comfort as it pertains to the cheaper end of the spectrum. Manufacturers use cheaper foams and coils in promotional pieces that ensure the bed is not as comfortable as their more expensive models. There is a definite cut-off though. At a certain point there is so much foam used for the comfort layers that another $1000 isn't going to buy any more comfort. More foam means more money, not necessarily more comfort.
Q: What are all the mattress size dimensions? Is a California King bigger than a regular King mattress?
A: Here are the dimensions of all mattress sizes available in the US:
Twin: 38" x 74"
Twin Extra Long: 38" x 80"
Full: 54" x 74"
Queen: 60" x 80"
Split Queen: 30" x 80" (2)
King: 76" x 80"
Split King: 38" x 80" (2)
California King (Cal King): 72" x 84"
Split Cal King: 36" x 84" (2)
A California King is more narrow and longer than a King size mattress. It is designed for those about 6' 4” tall or taller. They contain the exact same amount of material.
Split queens and split kings are designed for use on motorized or adjustable bases. Splitting the mattress into 2 separate pieces allows each person to adjust their side of the bed independently of the other side. This means that one can prop up to read a book or watch TV as the other side lays flat for sleeping.
Q: Should I replace the foundation even though it looks perfectly fine?
A: Yes. The mattress you buy is designed to work with that specific foundation. Unless you are using a platform bed that has multiple touchdowns to the ground down the center of the wooden frame, you should buy the foundation that goes with the new mattress. Ask to see a low profile foundation if the mattress height is an issue. A split foundation should also be available for older houses with narrow stairs.
One of the things that aggravated me the most on the sales floor was the flat out lies on the Internet. Customers would come into the store hanging on to one thing that they read online and believe that i was lying to them if I didn't agree. The crazy thing is that a lot of the the time I would even be able to explain why and show them an example, but they still didn't want to believe it. Let's talk about Tempurpedic for example.
Tempurpedic is a MAP(Manufacturer's Allowed Pricing) product. This means that every retailer of Tempurpedic agrees to retail the product at the same price AND often even uses the price tags provided by Tempurpedic for credibility. The only exception to this pricing rule is floor models, damaged goods, or comfort exchanges.
I had a guy accuse me of lying to him because he saw a Tempurpedic on Ebay discounted. I tried to explain the pricing rules to him. He didn't care. I printed out the letter provided to us by Tempurpedic explaining that NO ONE on Ebay was selling new product in perfect condition. He didn't care. I went so far as to use my phone to pull up the listing he was ranting about.
Here is an example of what is being sold on Ebay right now. I took this from a listing currently active:
"Factory 2nd mattresses come back to the manufacturer for a number of different reasons. The single most common reason is freight damages or scuffs. When we say “damages”, we are talking about purely cosmetic blemishes, maybe a minor tear or scuff on the side from dragging or snagging etc. So yes, the majority of factory 2nd mattresses are going to have extremely minor cosmetic flaws. We NEVER sell any mattresses that are used. Rest assured, 100% of our mattresses have gone through a 10-point inspection from the manufacturer, and we will NEVER offer mattresses where the structural integrity has been compromised. EVER. ALL Mattresses that we list online are only the top 1% we get in, so many won’t have any issues other than maybe the original factory bag was ripped in transportation; in which case even in those will go through full inspection as well as fully steam cleaned and re-bagged for sanitary reasons."
All you save is $350 on a $3100 mattress to go through all this trouble, really? On top of that, delivery is to the curb only, so you have to lift a huge mattress into the house and place it in the bedroom while getting rid of the old one on your own.
Long story short, I offered to help this guy doing everything I could under the MAP pricing guidelines. He had already made up his mind that I wasn't giving it to him straight because it was on the Internet. He had seen the truth! Please let this be a reminder to all out there that the Internet is a fantastic price comparison tool, but at the end of the day no one is getting a deal that even the #2 retailer of mattresses IN AMERICA can not offer.
*At the time this customer came in, Sleepy's was the #2 retailer of mattresses in the United States behind only Mattress Firm. Remember, full disclosure.